Versatile IT professional with 5+ years in European institutional environments, from helpdesk and on-site support to major incident coordination, VIP handling, SLA follow-up and operational reporting.
On-site support, diagnosis and resolution of user incidents and requests in an institutional infrastructure environment.
End-to-end coordination of N1 to N3 incidents, including major P1/P2 incidents, VIP users, SLA follow-up and inter-team crisis management.
Field support and on-site interventions, workstation deployment, hardware/software troubleshooting, MDM and Active Directory operations.
Frontline support: diagnosis, remote control, ticket handling, knowledge base updates and escalation according to rights and available tools.
Design and operation of amineidrissi.fr: virtual hosts, Apache/PHP hardening, Let’s Encrypt certificates, logs, backups, private data outside the webroot, CSRF/honeypot-secured forms, Basic Auth administration and FR/EN internationalization.
Personal-scale enterprise lab: OUs, accounts and groups, security policies, logon scripts, shares, Windows images, network boot and standardized reinstallations.
Separation of public HTTPS flows and private administration flows, local addressing plan, limited exposed ports, reverse proxy to internal services, logging and access protection with UFW/fail2ban.
Progressive development of a responsive portfolio without a heavy framework, plus App-V Sequencer/Client experiments on Windows Server 2016.
I can detail the environments, indicators, tools and improvement levers behind these missions.